🔐 Login queries
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      Trouble logging in?

      How to troubleshoot login issues

      If you're having trouble logging in, follow these steps based on your role:

      Pupil respondent

      Staff respondent

      Parent respondent

      Administrator or user

       

      Pupil respondent

      🔢 If you have received a login code

      1. You should have received a login code and a link to your school’s or trust’s survey page.

      2. If you haven’t received it, ask your teacher or review the information provided to you.

      3. If your login code doesn’t work, make sure:

        1. You’ve entered it correctly.
        2. CAPS LOCK isn't enabled.

        3. There are no spaces before or after the login code.

      4. If you need help, ask your teacher for assistance.
      5. In case of any further questions, contact us at support@edurio.com.

      🔗  If you have received a link from your school or trust

      1. Check your school's internal communication channels for the survey link.
      2. Click on the link to access the survey. There is no need to log in.
      3. If you can't find the survey link, ask your teacher for assistance.
      4. In case of any further questions, contact us at support@edurio.com.

      📩 If you should have received an email with a link from Edurio

      1. Check your inbox for an email from Edurio surveys (noreply@edurio.com). The email contains a unique survey link - don't share it with anyone.
      2. If you can’t find it, search your spam/junk folder.
      3. If the link doesn’t work, check the email’s date - make sure it isn't an outdated link from a previous survey.
      4. If you need help, ask your teacher for assistance.
      5. In case of any further questions, contact us at support@edurio.com.

       

      Staff respondent

      If you're a respondent trying to access a survey, there is no need to log in. Search for your survey link to complete the survey:

      📩 If you should have received an email with a link from Edurio

      1. Check your inbox for an email from Edurio surveys (noreply@edurio.com). The email contains a unique survey link - don't share it with anyone.

      2. If you can’t find it, search your spam/junk folder.

      3. If the link doesn’t work, check the email’s date - make sure it isn't an outdated link from a previous survey.

      4. If you can’t find the email in your inbox or spam folders, try resetting your password using the password reset link.

      5. If the system doesn't recognise your email, you may not have been added as a respondent. Contact your school or trust for assistance.

      6. In case of any further questions, contact us at support@edurio.com.

      🔗 If you have received a link from your school or trust

      1. Check your school's internal communication channels for the survey link.
      2. Click on the link to access the survey. There is no need to log in.
      3. If you can't find the survey link, contact your school or trust for assistance.
      4. In case of any further questions, contact us at support@edurio.com.

       

      Parent respondent

      If you're a respondent trying to access a survey, there is no need to log in.

      🔗 If you have received a link from your school or trust

      1. Check your school's internal communication channels for the survey link. 
      2. Click on the link to access the survey. There is no need to log in.
      3. If you can't find the survey link, contact your school or trust for assistance.
      4. In case of any further questions, contact us at support@edurio.com.

       

      Administrator or user

      🆕 If this is the first time you're accessing your account

      1. Check your inbox for an email from Edurio surveys (noreply@edurio.com) with instructions on how to set up your account.
      2. In case of any further questions, contact us at support@edurio.com.

      🔐 If you have forgotten your password

      1. Click Forgot password or username? on the login page.

      2. If your email isn't recognised, we don't have your details in the system. Contact your school or trust for assistance.

      3. In case of any further questions, contact us at support@edurio.com.